Refund policy

30-day returns

Curvea offers returns within 30 days of receiving your package. This commercial return policy does not limit any mandatory consumer rights that apply to your purchase. Where the French statutory right of withdrawal applies, you have 14 days from receipt to notify us of your decision to withdraw without giving a reason or paying a penalty, under Article L. 221-18 of the French Consumer Code.

Return conditions

To qualify for a refund under our commercial return policy, items must be in their original condition, unworn and unwashed, with their original tags, undamaged original packaging, and an order confirmation or proof of purchase. Any hygiene seal must remain intact. Applicable statutory exceptions, including Article L. 221-28 of the French Consumer Code where relevant, remain unaffected.

How to request a return

Email contact@curvea-paris.com with your order number, the items concerned, and the reason for your request. We will send you the return address and instructions. You do not need to provide a reason when exercising an applicable statutory right of withdrawal.

Return shipping is paid by the customer unless we sent the wrong item or the item is defective or does not match the order. In those cases, Curvea covers the return costs.

Refunds

After receiving and inspecting your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to the original payment method within 14 days of receiving the return and cover the price of the returned items. Original shipping charges are generally not refunded, except where required by law or otherwise applicable. U.S. standard shipping is free.

Exchanges

For an exchange, contact our team first. Returning the item and placing a new order is generally the quickest option. Eligible size requests may instead be covered by our separate 90-day size guarantee; this is a size-replacement promise, not a 90-day refund policy.

Defective or incorrect items

If you receive a defective or incorrect item, please email us within 48 hours where possible, with your order number and photos. We will arrange a replacement or full refund, including return shipping costs. This requested reporting period does not limit your statutory rights.